Service & Maintenance
The key to Titan's repeat business is the quality and calibre of our service. To ensure that we continue to enjoy our successes, all employees conform to a key element of our mission statement - to only employ people with a 'can do' attitude.
In addition to our client facing skills, we ensure via ongoing reviews of our engineers' technical skills and through a system of continuous development that all our field staff are always aware of the latest innovations and technical developments. Our staff development programme gives us the framework to ensure that the training of our staff takes place throughout the business.
To compliment our broad support base and our skilled people, Titan offer a simple service support contract structure to suit all needs. We are happy to listen and respond to customers who require their own bespoke requirements.
We pride ourselves on having plain and simple support agreement terms - We only want to deliver great service to our customers - if we do not perform, we only have ourselves to blame.
We operate a standard service that provides planned maintenance and response to site within 8 hours. Alternatively, we offer the flexibility to meet specific client support requirements, which can include:
- Fully Comprehensive Cover
- Defined Site Response Times
- 'Quiet Hours' Servicing
- Bespoke Visit Frequency
- Multi-site Cover
- Weekly Testing